A study of Distinguishing Operative TQM Factor Monitoring of Program, Process and Performances in the Public Sector Universities of Pakistan

Abstract

The aim of this research is to investigate distinguishing operative TQM Factor Monitoring of
Program, Process and Performances in the Public Sector Universities of the Pakistan. The
population of the research study consists of all of the Public sector universities of the Pakistan.
Simple Random Sampling (SRS) technique was used for sample selection. The sample of the
research study is comprised of 30 public sector universities, 30 VC’s, 30 Registrars, 30 Deans,
250 Teaching faculty and the 1000 students were randomly selected from the Social Sciences
departments. Total 1174 respondents (Vice Chancellor, Deans, Registrars, Teachers and the
students) provided complete response on all variables of the study. Overall response rate
remained 87.61%. Research Instrument was developed by the researcher and was distributed
among Vice Chancellors, Deans, Registrars, Teachers and the students in the sample universities
of Pakistan. Data was analyzed in SPSS software and presented in the form of table. To achieve
the objectives of the study null hypothesis were tested. Findings of this research study revealed
that the effect of universities on TQM operative factor Monitoring of Program, Process and
Performances are significant.